5 Digital Tools to Improve Patient Experience

 

Reports in the past two years have found that 65% of current active mobile user generation ask follow-up questions post-appointment through digital contact. With post-pandemic tech innovations and technology shortening distances, contact urgency and prompt responsiveness are prime factors for patient satisfaction now-a-days.  

Since healthcare has gone on a virtual serge after pandemic, these patient gratification factors are even profound in 2022. Today, patient experience is every healthcare organization’s functional backbone, which can surely make or break your practice in no time.  

So, what are the digital tool that have a decisive impact on patient satisfaction score?  

This article elaborates 5 digital tools that can help caregivers follow patient’s rising expectations.

1-Telehealth 

Telehealth is on major tool that simplifies the patient-physician relation and maintaining a balanced and satisfied relationship with their caregiver. Here are some ways telehealth improves patient experience: 

• Telehealth visits cuts cost. While patients are busy with their day, they don’t need to visit the clinic physically for every little trouble. A brief e-visit can fix the problem. This saves the day with no commute cost, time waste, or rescheduling your pay for minor follow-ups.  

• Time convenient. Another patient satisfaction is them choosing when to visit their caregiver. Now, the patient fits the physician’s appointment in their schedule rather than otherwise. No waiting room hassle, patient can resume their life alongside telehealth visit.  

• Patient-first approach. When patients are prioritized, they get flexible with their care-provider. Hence, they approach with minor issues, flexibly schedule annual exams, and communicate every concern. All this leads to early disease detection and improved care.

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CareCloud’s HIPAA-compliant video calls ensure patient safety and maximize patient engagement in their health delivery model.

2- Robotic Automation via AI 

Robotic process automation (RPA) system is an innovation helping healthcare organizations to advance care-deliverables. AI helps in smooth patient inlet process. With automated charting, scheduling, the wait time and overall physician visit experience is bearable. Bots can deliver patient last visit details on multiple monitors simultaneously.

3- Remote Patient Monitoring (RPM) 

Patient satisfaction boost when they are remotely handled at comparable care-delivery levels of being hospitalized. Patients need remote hypertension and diabetes monitoring mostly. Also, these patients are at high risk of health hazards turning life-threatening. Therefore, real-time monitoring allows physicians to: 

• control patient’s sugar and BP levels,  

• pinpoint any therapy interventions/red flags.

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4- Wearable Devices 

Wearable devices expand the advantage of remote patient monitoring (RPM), they detect physiological care parameters, which can enhance in: 

• Disease detection. 

• Medication/therapy plan improvement. 

• Patient experience.

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5- Patient Portals 

CareCloud presents a patient customizable portal. When the patient can view and control their care-delivery, there is a high degree of satisfaction, plus user control minimizes payment barrier in the end.

CareCloud Breeze 

CareCloud ensures your patients have a breeze experience 

• A contactless experience – patient check-in themselves from home. 

• Frictionless virtual Telehealth experience – android & iOS compatible. 

• Multi-function safe payment collection. 

• Breeze integrates electronic health record (EHR) and practice management (PM) flawlessly. 

• 100% patient transparency. 

• Multi-interface platform with mobile & web integration.